Socially Responsible IT Management

Opis

Socially Responsible IT Management shows IT professionals how to overcome the social crisis that has resulted from the wide-spread use of information technology. By responsibly managing security threats, protecting individual privacy, reducing hazardous waste, and minimizing other negative effects on IT staff and computer users, as well as ordinary citizens around the world, IT professionals can benefit the society at large and reap rewards for their own organizations as well.

Scandals at Enron, Andersen, Sotheby's and Christie's, Merrill Lynch, and Tyco are fueling a crisis of confidence in business. Regulators, voters, investors, customers, and employees are demanding that businesses be more socially responsible. Rhetoric is not enough, all organizations need to demonstrate that they are living up to social expectations. Erbschloe shows managers how to take charge of key aspects of their IT operations and follow a morally, ethically, and legally correct path to success.

· Supported by author speaking tour and "Computer Economics" website, www.computereconomics.com
· Step-by-step instructions on how to accomplish objectives of privacy and security
· Explains principles of ergonomics, energy efficiency, and recycling that can bring return on investment

Spis treści

Front Cover 2
Socially Responsible IT Management 5
Copyright Page 6
Contents 9
Foreword 13
Preface 15
Acknowledgments 17
Introduction 19
Chapter 1. An Overview of Socially Responsible Information Technology Management 21
- 1.1 How did we get where we are? 21
- 1.2 The ten principles of socially responsible IT management 22
- 1.3 Principle one: Appropriately staff IT departments 23
- 1.4 Principle two: Fairly compensate IT workers 24
- 1.5 Principle three: Adequately train computer users 25
- 1.6 Principle four: Provide ergonomic user environments 26

Front Cover 2
Socially Responsible IT Management 5
Copyright Page 6
Contents 9
Foreword 13
Preface 15
Acknowledgments 17
Introduction 19
Chapter 1. An Overview of Socially Responsible Information Technology Management 21
- 1.1 How did we get where we are? 21
- 1.2 The ten principles of socially responsible IT management 22
- 1.3 Principle one: Appropriately staff IT departments 23
- 1.4 Principle two: Fairly compensate IT workers 24
- 1.5 Principle three: Adequately train computer users 25
- 1.6 Principle four: Provide ergonomic user environments 26
- 1.7 Principle five: Maintain secure and virus-free computer systems 27
- 1.8 Principle six: Safeguard the privacy of information 28
- 1.9 Principle seven: Ethically manage intellectual property 29
- 1.10 Principle eight: Utilize energy-efficient technology 30
- 1.11 Principle nine: Properly recycle used computer equipment 30
- 1.12 Principle ten: Support efforts to reduce the digital divide 31
- 1.13 How the ten principles interlock 32
- 1.14 The awareness of socially responsible IT management will continue to evolve 33
Chapter 2. Principle One: Appropriately Staff IT Departments 35
- 2.1 Coping with the IT staffing challenge 35
- 2.2 How to evaluate staffing needs 41
- 2.3 Making the case for adequate staffing 48
Chapter 3. Principle Two: Fairly Compensate IT Workers 49
- 3.1 The hurdles to fair compensation 49
Chapter 4. Principle Three: Adequately Train Computer Users 105
- 4.1 The positive outcomes of training 105
- 4.2 Where the future workforce received training 109
- 4.3 The demographics of the future work force 110
- 4.4 Developing or expanding a training program 111
- 4.5 Sources of training 112
- 4.7 The future need for computer-trained workers 120
- 4.6 Selling the need for training to management 120
Chapter 5. Principle Four: Provide Ergonomic User Environments 129
- 5.1 The state of ergonomic activity 129
- 5.2 Liability is still a threat 134
- 5.3 Employee injuries in computer services 134
Chapter 6. Principle Five: Maintain Secure and Virus-Free Computer Systems 147
- 6.1 How much bad security costs 147
- 6.2 A grim future awaits us in cyber space 151
- 6.3 Countering security threats 155
- 6.4 Reporting a computer crime 157
- 6.5 Steps to prevent viruses from spreading 161
- 6.6 How the United States has organized for critical infrastructure protection 164
Chapter 7. Principle Six: Safeguard the Privacy of Information 171
- 7.1 The state of privacy management 171
- 7.2 Privacy is a concern with consumers 173
- 7.3 Getting a grip on privacy issues 175
- 7.4 Is your organization at risk? 177
- 7.5 How privacy laws are evolving 180
- 7.6 Potential privacy problems in different sectors 182
- 7.7 Establishing a privacy task force 184
- 7.8 Making the case for privacy management 185
Chapter 8. Principle Seven: Ethically Manage Intellectual Property 187
- 8.1 The breadth of intellectual property management problems 187
- 8.2 The world of software piracy 189
- 8.3 Controlling digital copyrights 200
- 8.4 Getting a grip on intellectual property management 201
- 8.5 Coping with intellectual property management 203
Chapter 9. Principle Eight: Utilize Energy-Efficient Technology 205
- 9.1 What energy efficiency can mean in savings 205
- 9.2 The ENERGY STAR program 207
- 9.3 Moving toward energy-efficient technology 213
- 9.4 Help from the EPA 214
Chapter 10. Principle Nine: Properly Recycle Used Computer Equipment 269
- 10.1 Why recycle? 269
- 10.3 Choosing a disposition method for information technology 271
- 10.2 What to recycle 271
- 10.4 How recycling is evolving into product stewardship 273
- 10.5 International initiatives in recycling 275
- 10.6 Manufacturers’ initiatives in recycling 278
- 10.7 Purchasing environmentally preferable products 282
- 10.8 Nonprofit organizations that accept technology 285
- 10.9 What a donation is worth 289
Chapter 11. Principle Ten: Support Efforts to Reduce the Digital Divide 309
- 11.1 End-user organizations should be concerned 309
- 11.2 Has the 1993 National Information Infrastructure Agenda for Action been achieved? 310
- 11.3 Are we still moving ahead? 317
- 11.4 Next-generation Internet grant program 318
- 11.5 How deep is the divide? 321
- 11.6 What IT professionals have done and can do about the divide 330
- 11.7 Developing support for dealing with the digital divide 338
Chapter 12. Organizing for Socially Responsible Information Technology Management 341
- 12.1 Departments responsible for establishing policies 341
- 12.2 Departments responsible for implementing procedures 342
- 12.3 Achieving organization buy-in and beyond 344
- 12.4 Maintaining momentum in socially responsible information technology management 346
- 12.5 The C-level emissaries 347
- 12.6 Communicating with the board and investors 349
- 12.7 The message to take to the media and the general public 349
- 12.8 Periodic reviews of the status of socially responsible information technology management efforts 351
Chapter 13. The Future of Socially Responsible Information Technology Management 353
- 13.1 Expected government and manufacturer action 353
- 13.2 ISO 14001 and the future of information technology 356
- 13.3 Forces that drive change 358
- 13.4 The impact of major events 361
- 13.5 Major events on the horizon 362
Index 363

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Michael Erbschloe: Author, educator and security advisor, Washin

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