Coping with Continuous Change in the Business Environment

Opis

Aimed at knowledge management professionals and students in the field of knowledge management, information science, information systems and software engineering, the book provides answers to the ‘what-is’ and ‘why-is’ questions with regard to knowledge management. It investigates the concepts and elements, the drivers, and challenges involved in knowledge management. In the second part of the book the ‘how’ and ‘with-what’ characteristics of knowledge management are covered. Although knowledge management is primarily concerned with non-technical issues, this book concentrates on the technical issues and challenges. A new technology framework for knowledge management is proposed to position and relate the different knowledge management technologies as well as the two key applications of knowledge management, namely knowledge portals and knowledge discovery (including text mining).

Best practices for a number of knowledge management issues are discussed
A new technology framework for knowledge management is proposed to position and relate the different knowledge management technologies
Written by internationally acknowledged KM researchers and practitioners

Spis treści

Cover 2
Coping with Continuous Change in the Business Environment: Knowledge management and knowledge management technology 5
Copyright 6
Contents 7
List of figures and tables 13
About the authors 17
Preface 19
- Note 20
Part 1 A perspective of knowledge and knowledge management concepts 21
- 1 Introduction 23
  - Rapid and constant change: the new business environment 23
  - The knowledge management idea 28
  - Notes 29
- 2 Knowledge perspectives and concepts 31
  - Background 31

Cover 2
Coping with Continuous Change in the Business Environment: Knowledge management and knowledge management technology 5
Copyright 6
Contents 7
List of figures and tables 13
About the authors 17
Preface 19
- Note 20
Part 1 A perspective of knowledge and knowledge management concepts 21
- 1 Introduction 23
  - Rapid and constant change: the new business environment 23
  - The knowledge management idea 28
  - Notes 29
- 2 Knowledge perspectives and concepts 31
  - Background 31
  - Varieties of knowledge 33
  - Knowledge concepts 36
  - The knowledge conversion lifecycle (SECI Model) 46
  - Why knowledge has to be managed 50
  - Miscellaneous insights about knowledge 54
  - Notes 56
  - Summary 56
- 3 Knowledge management perspectives and concepts 59
  - Introduction 59
  - The conceptual perspective 60
  - The process perspective 67
  - The technology perspective – an overview 74
  - The implementation perspective 76
  - Positioning knowledge management, information management and business intelligence 80
  - Summary 81
  - Notes 82
- 4 Intellectual capital 83
  - Intellectual capital is not intellectual property 83
  - Managing the different forms of intellectual capital 84
  - Definition of intellectual capital 85
  - Intellectual capital domains 87
  - Closure and summary 90
  - Notes 91
- 5 Organisational learning and the learning organisation 93
  - Introduction 93
  - The knowledge-based organisation 97
  - Organisational learning 104
  - Notes 111
  - Summary 111
- 6 Knowledge management and communities of practice 113
  - The knowledge workplace 113
  - Knowledge management and collaboration 114
  - Communities of practice – the organisational learning space 116
  - Summary 121
  - Notes 122
- 7 Knowledge management best practices 123
  - Best or worse practices today? 123
  - Knowledge management in practice – success or failure 124
  - A model for best practice transfer 126
  - Summary 128
  - Note 128
- 8 Part 1: summary and conclusions 129
  - Introduction 129
  - Part 1: a summary 129
  - Knowledge management-related trends and implications 134
  - Main conclusions 136
- Part 2 The technical perspective of knowledge management 137
  - 9 Introduction 139
    - Knowledge management technology as enabler of knowledge management 139
    - What knowledge management technologies should do 143
    - What knowledge management technologies cannot do 143
    - Positioning knowledge management and e-business 145
    - Summary 152
    - Notes 152
  - 10 The knowledge management technology framework 155
    - Introduction 155
    - Developing the knowledge management technology framework 155
    - Knowledge management technology framework categories model 160
    - Knowledge management technology framework enablers and technologies 161
    - Knowledge management technology framework applications 163
    - Summary 164
    - Note 164
  - 11 Knowledge management technology framework infrastructure 165
    - Introduction 165
    - Knowledge management communication infrastructure 165
    - Knowledge bases/repositories 167
    - Knowledge harvesting process 190
    - Notes 191
    - Summary 191
  - 12 Knowledge creation and sensing 193
    - Introduction 193
    - Knowledge creation 193
    - E-learning 195
    - Two sets of technologies for the knowledge conversion lifecycle 196
    - Summary 200
    - Notes 200
  - 13 Knowledge sharing and transfer 201
    - Introduction 201
    - Collaboration and knowledge management 204
    - Electronic meeting systems 208
    - Two sets of technologies for the knowledge conversion lifecycle 210
    - Summary 216
    - Notes 217
  - 14 Advanced search, indexing and retrieval 219
    - Introduction 219
    - Information overload 220
    - Search, indexing and retrieval 223
    - Search and retrieval using web services and ontologies 226
    - Information and knowledge filtering 227
    - Information and knowledge linking 228
    - Summary 228
    - Notes 229
  - 15 Knowledge management technology framework applications 231
    - Intelligent agents and knowledge management 231
    - Introduction 231
    - Knowledge mapping 233
    - Expertise mapping and locating 234
    - Analysis and decision making 235
    - Summary 236
    - Notes 236
  - 16 Knowledge portals 237
    - Knowledge portal concepts 237
    - Introducing the knowledge management technology framework (KMTF) user interface and integration platform 237
    - Knowledge portal architecture 240
    - Summary 241
    - Note 242
  - 17 Knowledge discovery 243
    - Introduction 243
    - Positioning knowledge discovery techniques and technologies 245
    - Data mining 246
    - Text (and document) mining 247
    - Summary 257
    - Notes 257
  - 18 Summary and conclusions 259
    - Summary 259
    - Conclusions 260
  - Bibliography 263
  - Index 273

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Afiljacja autora

Antonie Botha: Consultant
Retha Snyman: University of Pretoria, South Africa

Knowledge Management and Knowledge Management Technology

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