This book outlines and evaluates the digital reference services in libraries worldwide. The work is based on an international collaborative project...
International and National Library and Information Services: A Review of Some Recent Developments 1970-80 is the second in a series that surveys...
The emerging generation of research and academic library users expect the delivery of user-centered information services. ‘Apomediation’ refers to the...
Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for...
From Lending to Learning provides a theoretical overview and practical guide to the functional area of delivering learning services within public...
This book presents a series of case studies from systems librarians all over the world. It documents how the profession has changed in recent years...
Many professionals in the Library and Information Services (LIS) area are using Web 2.0 to deliver content and reaching out to connect with library...
Written as a technology guide for students, practitioners, and administrators, the focus of this book is on introducing current and future trends in...
Web 2.0 first created a scramble among librarians to participate in Facebook, YouTube, blogs, and other social media applications, and the turn is now...
The Invisible Librarian: A Librarian's Guide to Increasing Visibility and Impact provides insights into what many librarians are feeling, including...