Hospital and Healthcare Security

Opis

Building on the foundation of the previous five editions, Hospital and Healthcare Security, 6th Edition includes new and updated chapters to reflect the current state of healthcare security, particularly in data security and patient privacy, patient-generated violence, and emergency preparedness and management. The recognized leading text in the healthcare security industry, Hospital and Healthcare Security, 6th Edition explains the basics as well as higher expertise concerns, such as the roles of design, emergency management, and policy. Conveying a wide spectrum of topics in an easy to comprehend format, Hospital and Healthcare Security, 6th Edition provides a fresh perspective for healthcare security professionals to better prepare for security issue before they occur.

Offers a quick-start section for hospital administrators who need an overview of security issues and best practices.
Includes a sample request for proposals (RFP) for healthcare security services and incident report classifications.
General principles clearly laid out so readers can apply internationally recognized industry standards most appropriate to their own environment.
The new edition includes materials that address the latest issues of concern to healthcare security professionals, including security design, emergency management, off-campus programs and services, and best practices in mitigating patient-generated violence.

Spis treści

Front Cover 2
Hospital and Healthcare Security 5
Copyright 6
Contents 7
About the Authors 23
Foreword 25
Acknowledgements 27
Special Acknowledgement of Russell Colling 29
CHAPTER 1 - THE HEALTHCARE ENVIRONMENT 31
- CATEGORIES OF HEALTHCARE 32
- TYPES OF HOSPITALS 33
- NONHOSPITAL SIDE OF HEALTHCARE 34
- DIVERSE STAKEHOLDERS 35
- STAFFING THE MEDICAL CARE FACILITY 35
- THE JOINT COMMISSION 37

Front Cover 2
Hospital and Healthcare Security 5
Copyright 6
Contents 7
About the Authors 23
Foreword 25
Acknowledgements 27
Special Acknowledgement of Russell Colling 29
CHAPTER 1 - THE HEALTHCARE ENVIRONMENT 31
- CATEGORIES OF HEALTHCARE 32
- TYPES OF HOSPITALS 33
- NONHOSPITAL SIDE OF HEALTHCARE 34
- DIVERSE STAKEHOLDERS 35
- STAFFING THE MEDICAL CARE FACILITY 35
- THE JOINT COMMISSION 37
- THE HEALTHCARE SECURITY ADMINISTRATOR 37
- THE ENVIRONMENT OF CARE COMMITTEE 40
- THE CENTERS FOR MEDICARE AND MEDICAID SERVICES 45
- HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT 46
- REFERENCES 48
CHAPTER 2 - PROTECTING A HEALING ENVIRONMENT 51
- DEFINING HEALTHCARE SECURITY 51
- BASIC RATIONALE OF HEALTHCARE SECURITY 52
- EVOLUTION OF HEALTHCARE SECURITY 53
- SECURITY, RISK MANAGEMENT, SAFETY 56
- DEVELOPING THE SECURITY SYSTEM 58
- PSYCHOLOGICAL DETERRENTS 59
- BASIC SECURITY PROGRAM OBJECTIVES 61
- EXTERNAL FORCES 63
- BODY OF KNOWLEDGE 74
- REFERENCES 77
CHAPTER 3 - HEALTHCARE SECURITY RISKS AND VULNERABILITIES 79
- BASIC HEALTHCARE SECURITY RISKS/VULNERABILITIES 80
- PRIMARY SECURITY RISKS 80
- FACILITY SECURITY RISK ASSESSMENT 97
- REFERENCES 106
CHAPTER 4 - SECURITY MANAGEMENT PLANNING 109
- SECURITY MANAGEMENT PLAN 109
- SECURITY STRATEGIC PLAN 123
- REFERENCES 130
CHAPTER 5 - MANAGING THE BASIC ELEMENTS OF HEALTHCARE SECURITY 131
- CUSTOMER SERVICE 134
- MAINTAINING AN ORDERLY ENVIRONMENT 135
- INCIDENT REPORTING AND INVESTIGATION 136
- PREVENTATIVE PATROL 136
- RESPONSE TO REQUESTS FOR SERVICE 139
- SECURITY COMMUNICATIONS 142
- PARKING AND TRAFFIC CONTROL 143
- ACCIDENT REPORTING AND INVESTIGATION 144
- SECURITY EDUCATION AND TRAINING 144
- APPLICANT BACKGROUND INVESTIGATION 145
- REACTION TO INTERNAL AND EXTERNAL EMERGENCIES 145
- ENFORCEMENT OF RULES AND REGULATIONS 146
- ACCESS CONTROL 146
- LIAISON WITH LAW ENFORCEMENT AND OTHER GOVERNMENT AGENCIES 147
- INTERNAL AND EXTERNAL AUDITS 150
- LOCKS AND KEYS 151
- OTHER SUPPORT SERVICES 151
- PUBLIC/EMPLOYEE/COMMUNITY RELATIONS 157
- REFERENCES 157
CHAPTER 6 - SECURITY DEPARTMENT ORGANIZATION AND STAFFING 159
- SECURITY FUNCTION REPORTING LEVEL AND SUPPORT 159
- SYSTEMS (MULTIFACILITY) SECURITY MANAGEMENT CONTROL 163
- TYPES OF SECURITY STAFF 164
- REFERENCES 182
CHAPTER 7 - LEADERSHIP AND PROFESSIONAL DEVELOPMENT 183
- DEFINING LEADERSHIP 183
- THE SECURITY LEADERSHIP ROLE 184
- LEADERSHIP COMPETENCIES 184
- LEADERSHIP DEVELOPMENT 188
- THE HEALTHCARE SECURITY SUPERVISOR 193
- MOTIVATION 198
- PERFORMANCE MANAGEMENT 198
- REFERENCES 201
CHAPTER 8 - THE HEALTHCARE SECURITY OFFICER 203
- THE SECURITY OFFICER 203
- SELECTING SECURITY PERSONNEL 206
- FULL-TIME VERSUS PART-TIME SECURITY OFFICERS 214
- WAGE COMPENSATION 215
- RETENTION 216
- PERFORMANCE EXPECTATIONS 217
- REFERENCES 222
CHAPTER 9 - THE SECURITY UNIFORM AND DEFENSIVE EQUIPMENT 223
- UNIFORMS 223
- USE OF FIREARMS 230
- OTHER SECURITY AND DEFENSIVE EQUIPMENT CONSIDERATIONS 239
- USE OF FORCE 250
- TRAINING 252
- SECURITY OPERATIONS MANUAL 252
- REFERENCES 253
CHAPTER 10 - TRAINING AND DEVELOPMENT 255
- TRAINING CONCEPTS 256
- NEW SECURITY OFFICER TRAINING 259
- IAHSS PROGRESSIVE CERTIFICATION PROGRAM 275
- IAHSS BASIC SECURITY OFFICER TRAINING 275
- IAHSS SUPERVISORY TRAINING 278
- SPECIALIZED OR SUPPLEMENTAL TRAINING 279
- TRAINING RESOURCES AND RECORDS REQUIREMENTS 284
- ELECTIVE TRAINING 284
- REFERENCES 288
CHAPTER 11 - DEPLOYMENT AND PATROL ACTIVITIES 291
- DEPLOYMENT OBJECTIVES 292
- SCHEDULING THE SECURITY STAFF 294
- FLEXING THE SECURITY STAFFING PLAN 294
- DEPLOYMENT PATTERNS AND CONCEPTS 295
- POST ASSIGNMENTS 296
- BASIC PATROL DEPLOYMENT PLANS 297
- ENTRANCES AND EXITS 301
- PATIENT CARE UNITS/AREAS 301
- BASIC PATROL CONCEPTS 302
- SECURITY OFFICER RESPONSE 316
- PATROL PROBLEMS 317
- REFERENCES 318
CHAPTER 12 - PROGRAM DOCUMENTATION AND PERFORMANCE MEASURES 319
- PURPOSE OF RECORDS 320
- BASIC RECORDS 325
- KEY PERFORMANCE INDICATORS 338
- REFERENCES 343
CHAPTER 13 - PATIENT CARE INVOLVEMENT AND INTERVENTION 345
- PATIENTS 345
- ASSISTING WITH PATIENTS 348
- PATIENT RISK GROUPS 360
- PATIENT PROPERTY 381
- VISITORS 383
- REFERENCES 386
CHAPTER 14 - HUMAN RESOURCES AND STAFF RESPONSIBILITIES 389
- HEALTHCARE EMPLOYEE SELECTION 389
- STAFF IDENTIFICATION BADGES 395
- SECURITY-ORIENTED EMPLOYMENT GUIDELINES 398
- REFERENCES 408
CHAPTER 15 - EMPLOYEE INVOLVEMENT AND SECURITY AWARENESS 409
- EMPLOYEE SECURITY EDUCATION AND MOTIVATION 409
- HOSPITAL WATCH 422
- REFERENCES 423
CHAPTER 16 - INVESTIGATIVE ACTIVITY 425
- SECURITY VERSUS POLICE INVESTIGATION 426
- TYPES OF INVESTIGATION 427
- INVESTIGATOR ATTRIBUTES 433
- INTERVIEWING AND INTERROGATION 434
- UNDERCOVER (COVERT) INVESTIGATIONS 434
- REFERENCES 436
CHAPTER 17 - SECURITY DESIGN CONSIDERATIONS FOR HEALTHCARE 439
- SECURITY MASTER PLAN 440
- IAHSS SECURITY DESIGN GUIDELINES 442
- SECURITY DESIGN CONSIDERATIONS 444
- CRIME PREVENTION THROUGH ENVIRONMENTAL DESIGN (CPTED) 447
- EMERGENCY MANAGEMENT DESIGN 462
- REFERENCES 466
CHAPTER 18 - PHYSICAL SECURITY SAFEGUARDS 467
- BASICS OF PHYSICAL SECURITY 467
- BARRIERS 469
- BOLLARDS 472
- LIGHTING 473
- LOCKS AND KEYS 475
- TREES AND SHRUBS 475
- SECURITY SEALS 480
- GLAZING (GLASS) 481
- FASTENING DOWN EQUIPMENT 482
- MARKING PROPERTY 482
- SAFES 483
- SIGNAGE 484
- REFERENCES 487
CHAPTER 19 - ELECTRONIC SECURITY SYSTEM INTEGRATION 489
- THE SECURITY OPERATIONS CENTER 492
- ALARMS 494
- ACCESS CONTROL 498
- VIDEO SURVEILLANCE 506
- OTHER SECURITY TECHNOLOGY APPLICATIONS IN HEALTHCARE 520
- TESTING AND MAINTAINING SECURITY SYSTEM COMPONENTS 531
- SECURITY TECHNOLOGY IMPLEMENTATION TIPS 531
- REFERENCES 532
CHAPTER 20 - PREVENTING AND MANAGING HEALTHCARE AGGRESSION AND VIOLENCE 535
- THE WHO (PERPETRATORS/VISITORS) 540
- THE WHAT AND THE WHY 544
- THE WHEN AND THE WHERE 545
- THE MANAGEMENT OF HEALTHCARE VIOLENCE 546
- PREVENTING VIOLENCE IN THE WORKPLACE 549
- CULTURE OF TOLERANCE 554
- REFERENCES 555
CHAPTER 21 - AREAS OF HIGHER RISK 557
- SECURITY SENSITIVE AREAS 557
- INFANT ABDUCTIONS FROM HEALTHCARE FACILITIES 559
- THE BASICS OF THE INFANT SECURITY PLAN 562
- EMERGENCY DEPARTMENT SECURITY 579
- THE HOSPITAL PHARMACY 589
- REFERENCES 598
CHAPTER 22 - AREAS OF SPECIAL CONCERN 601
- PROTECTED HEALTH INFORMATION 601
- INFORMATION TECHNOLOGY 604
- MATERIALS MANAGEMENT 605
- THE RESEARCH LABORATORY (ANIMAL) 608
- CHILD DEVELOPMENT CENTERS 610
- BUSINESS OFFICE/CASHIERS 610
- OTHER AREAS NEEDING SPECIAL SECURITY CONSIDERATION 611
- SECURITY AREAS OF CONCERN SPECIFIC TO THE ORGANIZATION 615
- REFERENCES 615
CHAPTER 23 - PARKING AND THE EXTERNAL ENVIRONMENT 617
- TYPES OF PARKING AREAS 620
- PARKING SHUTTLE SERVICE 626
- VALET SERVICE 627
- TYPES OF PARKERS 627
- TRAFFIC FLOW AND SPACE ALLOCATION 628
- AUTOMATED CONTROLS 628
- PAY FOR PARKING 629
- PARKING SYSTEM VIOLATORS 630
- REFERENCES 632
CHAPTER 24 - NONACUTE FACILITIES AND OFF-CAMPUS PROGRAMS AND SERVICES 633
- THE NEED FOR OFF-CAMPUS FACILITIES AND SERVICES 634
- HOME HEALTHCARE (COMMUNITY PROVIDER SERVICES) 637
- OFF-CAMPUS PATIENT TREATMENT FACILITIES 641
- LONG-TERM/RESIDENTIAL CARE FACILITIES 645
- NONCLINICAL OFF-CAMPUS FACILITIES 653
- REFERENCES 654
CHAPTER 25 - EMERGENCY PREPAREDNESS: PLANNING AND MANAGEMENT 657
- REGULATIONS FOR HEALTHCARE EMERGENCY PREPAREDNESS 657
- EMERGENCY MANAGEMENT PLANNING 658
- BOMB THREAT 665
- ACTIVE SHOOTER PREVENTION AND RESPONSE 667
- PATIENT DECONTAMINATION 670
- EVACUATION 672
- EMERGENCY PREPAREDNESS EXERCISE DESIGN AND CONDUCT 675
- REFERENCES 676
CHAPTER 26 - A PRIMER FOR HEALTHCARE EXECUTIVES 677
- WHAT BASIC OBJECTIVES SHOULD WE HAVE FOR THE SECURITY PROGRAM? 679
- WHAT LEADERSHIP CHARACTERISTICS SHOULD THE HEALTHCARE SECURITY ADMINISTRATOR POSSESS? 680
- WHAT CUSTOMER SERVICE EXPECTATIONS SHOULD BE ESTABLISHED FOR SECURITY? 681
- WHERE SHOULD SECURITY REPORT? 681
- WHY DO I NEED A SECURITY MASTER PLAN? 682
- HOW DO WE IDENTIFY OUR SECURITY RISKS AND VULNERABILITIES? 683
- DOES THE COMMUNITY STANDARD HAVE A ROLE? 683
- THE SECURITY STAFFING MODEL: HOW LARGE A STAFF IS NEEDED? 684
- SECURITY TRAINING: WHAT SHOULD I EXPECT? 685
- HOW DO I KNOW MY SECURITY STAFF ARE COMPETENT? 686
- HOW MUCH INVOLVEMENT SHOULD SECURITY HAVE WITH PATIENTS? 687
- WHAT TYPE OF UNIFORM SHOULD SECURITY OFFICERS WEAR? 688
- WHAT USE OF FORCE OPTIONS SHOULD BE MADE AVAILABLE TO OUR SECURITY STAFF? 689
- HOW SHOULD SECURITY BE DESIGNED INTO THE HEALTHCARE FACILITY? 691
- HOW IMPORTANT IS ACCESS CONTROL? 692
- WHERE ARE ALARMS NEEDED? 692
- WHY INVEST IN VIDEO SURVEILLANCE? 693
- WHAT OTHER SECURITY TECHNOLOGY APPLICATIONS SHOULD BE CONSIDERED? 694
- HOW CONCERNED SHOULD WE BE ABOUT VIOLENCE IN HEALTHCARE? 696
- THE INVESTMENT IN SECURITY TECHNOLOGY HAS BEEN MADE, BUT HOW DO WE KNOW IT WORKS? 696
- ARE WE DOING ENOUGH TO PROTECT OUR INFANT AND PEDIATRIC PATIENTS? 698
- WHAT SHOULD WE DO DIFFERENTLY TO MANAGE FORENSIC/PRISONER PATIENTS? 699
- ARE WE DOING ENOUGH TO PROTECT THE PRIVACY OF OUR DATA? 700
- HOW DO WE GET EMPLOYEE INVOLVEMENT IN THE PROTECTION EFFORT? 701
- WHAT SECURITY-RELATED POLICY AND PROCEDURES DO I NEED? 702
- WHAT PERFORMANCE METRICS SHOULD I BE USING FOR BENCHMARKING MY SECURITY PROGRAM? 702
- REFERENCES 704
Mental Health Physical Security Review Checklist 705
Sample Healthcare Security Request for Proposal 715
- 1 INTRODUCTION 715
- 2 INSTRUCTIONS FOR SUBMITTING PROPOSALS 716
- 3 SCOPE OF WORK 717
- 4 REQUIREMENTS 718
- APPENDIX A 725
- APPENDIX B 725
Glossary 727
Index 737

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Afiljacja autora

Tony W York: Chief operating officer, HSS Inc., Denver, CO
Don MacAlister: Vice president, Paladin Security Group, Vanco

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