All too often, simple acts of human kindness are often overlooked and under utilized by people in leadership roles. Advising mutual respect and recognition of accomplishments, Encouraging the Heart shows us how true leaders encourage and motivate those they work with by helping them find their voice and making them feel like heroes. Recognized experts in the field of leadership, authors James Kouzes and Barry Posner show us that, through love, leaders can encourage, and indeed allow those around them to be their very best. Both practical and inspirational, Encouraging the Heart gives readers a thoughtful approach to motivating individuals within an organizational structure.
Read Chapter 3 or Chapter 12, or see The Encouragement Index.

• Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others 2
  • Contents 12
  • Introduction 14
  • Part One 26
    • Chapter 1: The Heart of Leadership 28
      • Starved for Recognition 29
      • Opening Ourselves Up 31
      • A Secret Revealed 33
      • Just Say Thank-You 37
    • Chapter 2: The Seven Essentials of Encouraging 40
      • Set Clear Standards 44
      • Expect the Best 45
      • Pay Attention 46
      • Personalize Recognition 48
      • Tell the Story 49